What if I did not pick up my ordered jewellery in a timely manner?
If necessary, the shipment of your order will be offered multiple times. In exceptional cases, the jewellery will be sent back to the head office. You will then be requested to pick up your ordered jewellery within 1 month, or to have your shipment sent again to a new delivery address after payment of the shipping costs.
Read here how you can follow the status of your order yourself or contact the experts at BAUNAT.
Jewellery in the spotlight
FAQ
10 Most asked questions
1-5
6-10
- What ring size should I choose?
- What are the 4 C's, and what makes them important when buying diamonds?
- How can I maintain and protect my gold jewellery set with diamonds?
- What are the advantages of buying diamond jewellery online?
- What aspects do I need to consider when choosing between an 18kt gold ring and a platinum one?
General information
Jewellery
Quality
- What is the standard quality of BAUNAT jewellery?
- Why can BAUNAT offer the best price/quality for high quality jewels?
- Do you guarantee the quality of your jewels?
- What are the 4 C's, and what makes them important when buying diamonds?
- What is meant by the colour, purity and cut quality of a diamond?
Alloy
Our collections
Ring size
Purchasing online
Personalization
Maintain & protect
Other
- How do I know exactly what your jewellery will look like?
- Can I propose with the standard BAUNAT packaging?
- How are products packaged?
- Can I purchase a jewel in the showroom and take it immediately with me?
- What if a piece of jewellery is temporarily unavailable online?
- Where does the name ‘tennis bracelet’ come from?
- What are diamond necklaces?
- What are diamond pendants?
- What are diamond earrings?
Watches
Quality
- What does Swiss Made mean?
- What is the difference between a Manual and an Automatic watch?
- What is the difference between a Quartz and Mechanic watch?
- Where are the BAUNAT watches manufactured?
- What different types of watch bracelets are available?
- What are the characteristics of a 18kt gold watch bracelet?
- Are the watches water resistant?
- What is the difference between Sapphire and Mineral glass?
Collections
Personalisation
Diamonds
Diamond quality
- Do BAUNAT jewels come with certificates?
- What are Hearts and Arrows?
- What are the 4 C's, and what makes them important when buying diamonds?
- What diamonds does BAUNAT use?
- How to examine if a diamond is fake or real?
- What is the meaning of terms like Wesselton and Jager when you buy diamonds?
- What is meant by the colour, purity and cut quality of a diamond?
Diamond shapes and colours
Diamond value
Investing in diamonds
Origin of diamonds
- What is the origin of the word 'diamond?'
- Where does the origin of diamonds lie?
- What are conflict diamonds?
- What is the origin of the diamonds in Antwerp?
- What is the royal history of diamonds?
- What is the romantic history of diamonds?
- What is the journey from the diamond mine to the store?
- How to turn a rough diamond into a wonderful jewel?
Diamond and Antwerp
Other
Prices
Prices
Price/quality
Payments
Shipments
Shipment price
Delivery time
- Can I pick up my diamond jewellery in one of your showrooms?
- What is the delivery time of the BAUNAT jewels?
- Can you organize urgent deliveries if needed?
- When will my ordered jewellery be delivered?
- What happens if there is a delay in shipment?
- How do I track the status of my delivery?
- What if I did not pick up my ordered jewellery in a timely manner?
Security
Return policy
Other
Other
Showroom FAQ
- Is the advice issued in the Amsterdam showroom free of charge?
- Is the advice issued in the Antwerp showroom free of charge?
- Can I buy tax-free diamonds from BAUNAT in Antwerp?
- Can I buy tax-free diamonds from BAUNAT in Amsterdam?
- Is the BAUNAT showroom located in Amsterdam North, East, West or South?
Glossary
Glossary
- What is an Alpha lock?
- Emerald cut
- What is the baguette cut?
- What are the best investment diamonds?
- How can I measure the right ring size?
- How have diamond prices evolved?
- Where do diamonds come from?
- What does Very Light Yellow mean as a diamond term?
- What does Light Yellow mean as a diamond term?
- What does Low Cape mean as a diamond term?
- What does Cape mean as a diamond term?
- What does Top Cape mean as a diamond term?
- What does Crystal mean as a diamond term?
- What does Top Crystal mean as a diamond term?
- What does River mean as a diamond term?
- What does Jager mean as a diamond term?
- What does Wesselton mean as a diamond term?
- What does Top Wesselton mean as a diamond term?
- How are colours graded with colourless diamonds?
- What are the advantages of buying diamonds online?
- How can I care for and protect my jewellery?
- What does clarity mean when talking about diamonds?
- What does a diamond’s cut quality mean?
- What is meant by ‘colour’ when we talk about a colourless diamond?
- What is ‘loupe clean’?
- How has the price for diamonds evolved?
- What is the correct hand for my engagement ring?
- Where do diamonds come from?
- What is a moissanite?
- What is the girdle of a diamond?
- What is a culet?
- What is carat?
- Which diamond rings do men wear?
- What is a tension setting?
- What is a tension setting?
- What is a bezel setting?
- What is a channel setting?
- What is a pavé setting?
- What is a prong setting?
- What are the different possible ring settings?
- What is a hallmark?
- What’s the difference between platinum and white gold?
- What is white gold?
- What is platinum?
- What is a solitaire ring?
- How is a diamond cut?
- What is the Kimberley Process?
- What is the cabochon cut?
- What is the radiant cut?
- What is the emerald cut?
- What is the cushion cut?
- What is a brilliant?
- What is the Asscher cut?
- What is the marquise cut?
- What is an oval diamond?
- What is a pear diamond?
- What is a princess diamond?
- What is a fog test for diamonds?
- What is a blood diamond?
- What is a coloured diamond?
- What is a synthetic diamond?
- What is a diamond?
- Adamas
- What is the American Gem Society (AGS)?
- Why is alluvial soil important to the diamond industry?
- Asscher
- Bagagem
- Beers
- Bezel
- Blemish
- Blocks
- Blue Ground
- Boart
- Brilliance
- Brilliant cut
- Brute
- Calliper
- Canavieyras
- Cape
- Carat
- Carbon spots
- Cleavage
- Closed
- Clouds
- Colour Grading
- Crown
- Crown angle
- Culet
- Cut
- Depth
- Depth Percentage
- Diamond
- Diamond Cutting
- Diamond Gauge
- What is a diamond bourse?
- Dispersion
- Eye-Clean
- Facet
- Fancy Shape
- Feathers
- Finish
- Fluorescence
- What is the Gemological Institute of America (GIA)?
- Girdle
- Heart-shape Cut
- Inclusion
- Laser-Drill Holes
- Length-to-width ratio
- Marquise Cut
- Naturals
- Oval Cut
- Pavé
- Pavilion
- Pear Cut
- Platinum
- Point
- Polish
- Princess Cut
- Radiant Cut
- Ratio
- Ring sizer
- Round Cut
- Semi-mount
- Single-cut
- Solitaire Setting
- Step Cut
- Symmetry
- Table
- Table percentage
- Trilliant Cut
- Vena Amoris
