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Sales & Marketing Officer | Antwerp, Belgium

BAUNAT is the online reference for high-quality diamond jewellery. A fast growing, disruptive, digital native and Belgian company with showrooms in 9 different countries and a global customer base.

Currently we are looking for a Sales & Marketing Officer for our headquarters in Antwerp, in the heart of the vibrant Diamond Quarter. As Sales & Marketing Officer, you will be part of an enthusiastic team with a passion for service. You will help deliver what we promise our customers.

Your responsibilities

- You are the first point of contact for new and existing customers and advise them in their search for the perfect jewel.
- You support your customers via chat, email and telephone or during a personal meeting in our showroom in Antwerp.
- You follow up on incoming requests and process all details of the customer and his order in our CRM system.
- You work closely with your colleagues in Antwerp as well as with our international offices to ensure efficient order processing and a pleasant customer experience.
- For an efficient order processing you are in direct contact with the different parties involved such as our goldsmiths, setters and logistical partners so you get a clear picture of the product, the service and the possibilities.
- You also support other departments and colleagues by updating websites, translating blog texts and templates,... which gives you a varied range of tasks, a pleasant relationship with colleagues and expands your knowledge of the product.
- You think proactively about ways to provide even better service and to achieve higher conversion in line with the BAUNAT business model.


- You have a bachelor degree (or higher)
- You may or may not have had your first experience in a similar position
- You speak and write fluently Dutch and English in combination with French, German, Spanish, Chinese or Russian as a third language
- You are commercially minded, customer oriented and problem solving
- You can work independently as well as in a team and you enjoy a varied range of tasks
- You are honest, discrete and reliable with a high sense of responsibility
- You work accurately, with an eye for detail, service and quality
- You are flexible, not 9-to-5-minded, driven and dynamic
- You are available immediately

The offer

- A contract of indefinite duration
- An attractive product (high quality diamond jewellery) and a talented and collegial team
- A pleasant work environment, with a good location and easy accessibility near the Antwerp Central Station
- An attractive salary and rewards based on your commitment and performance
- Growth opportunities with great responsibility

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Online webshop for high quality diamond jewellery. View all our diamond jewels in our online shop. Our online business model allows us to offer you these high quality jewels at excellent prices.

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